Job description
Overview:Customer Service Specialist provides equipment financing and capital lending solutions to keep businesses thriving. We are the world’s largest independent equipment leasing company. As we continue to expand our global footprint and market share, we are looking for talented individuals who want to be a part of this successful journey.
Start: ASAP
Duration: 1 month
Pay: $22-$23/hr
Onsite: Mt Laurel, NJ
Key Responsibilities:
• Answer a minimum quota of customer calls daily, speaking to customer concerns, address changes, invoicing questions, late charge or payment history questions, and various other inquiries.
• Collaborate in a fast-paced team environment to minimize customer wait times while delivering superior service.
• Demonstrate a general understanding of accounts receivable, payment application, and account reconciliation.
• Process adjustment requests according to customer requirements.
• Utilize authorized company software to process payments accurately.
• Navigate multiple software applications including Service Cloud, Microsoft Office, Outlook, CyberSource, and others.
Qualifications:
• Minimum 1 to 3 years Customer Service, Call Center experienced in a financial organization preferred
• High volume phone experience
• Relies on instruction and established policies and procedures to perform required tasks
• Proficient computer skills including MS Office and ability to learn various proprietary software program