Customer Success Analyst

Job Type: Long-term W2 contract (9+ months)
Location: Irving, TX – onsite
Compensation: $40-43/hr

The Customer Insights Platform Analyst will serve as a subject-matter expert on a customer platform, partnering closely with internal teams and user groups to drive platform adoption, usage, and actionable insights. This role blends analytics, customer enablement, and stakeholder engagement to support data-driven decision-making that improves customer retention, trip frequency, and basket growth.

The Analyst will own assigned user groups and projects, deliver training and ongoing support, and act as the voice of the customer to help shape customer-centric sales and marketing strategies.

Responsibilities

• Become a subject-matter expert (SME) on the C-Shopper Customer Insights platform through training, coaching, and collaboration with other team members

• Own assigned user groups and ad hoc projects to drive high platform adoption and sustained usage

• Deliver product support and best-practice guidance across platform modules, including Customer Insight Reports, Assortment, and Price/Promotion tools

• Provide actionable guidance, case studies, and real-world examples that demonstrate high-value insights for user groups to apply and present

• Partner with assigned user teams to act as the voice of the customer, supporting customer-centric sales and marketing strategies for supplier products

• Coach and support user teams on how to effectively leverage insights in decision-making and presentations

• Execute customer success processes, including onboarding, ongoing support, and adoption strategies

• Deliver ad hoc analytics, insights, and presentations to support complex external user needs and select supplier commercial initiatives

• Help define and track metrics to measure C-Shopper program impact, customer satisfaction, platform usage, and user group productivity

• Proactively identify and remove barriers that slow or prevent project delivery and user success

• Conduct user group evaluations and gather feedback; communicate insights and recommendations to internal stakeholders

• Monitor market and customer trends to continuously improve user experience, operational excellence, and innovative approaches in partnership with vendor teams

Requirements

• Bachelor’s degree in Business, Analytics, Marketing, Economics, or a related field

• Experience in analytics, insights, customer success, or platform enablement roles (retail, CPG, or SaaS experience preferred)

• Strong analytical skills with the ability to translate data into clear, actionable insights

• Experience supporting or enabling users on analytics platforms or tools

• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences

• Strong stakeholder management skills and comfort working with cross-functional teams and external partners

• Highly organized, proactive, and comfortable managing multiple user groups and priorities simultaneously

• Ability to anticipate challenges, remove roadblocks, and drive adoption and continuous improvement