Ecommerce Associate Account Manager
Employment Type: Full-Time
We are a fast-growing consumer packaged goods company in the confectionery industry seeking a results-driven Ecommerce Associate Account Manager to accelerate online sales growth across Amazon and support expansion into emerging marketplaces, including TikTok Shop. Ecommerce is a strategic and high-growth channel for the business, and this position plays a critical part in driving revenue, visibility, and profitable share growth across digital platforms.
Role Overview
Reporting to the Ecommerce Senior Account Manager, the Ecommerce Associate Account Manager will manage day-to-day performance within Amazon Vendor Central, with direct responsibility for driving sales growth, improving product visibility, and ensuring operational excellence. This role requires hands-on Amazon Vendor Central experience and a strong understanding of how to grow brands within the Amazon ecosystem. The ideal candidate is commercially minded, highly analytical, and eager to contribute to marketplace expansion, including TikTok Shop and other emerging platforms.
Key Responsibilities
- Manage day-to-day operations within Amazon Vendor Central to drive revenue growth and improve overall account performance.
- Optimize product detail pages by refining keywords, updating product attributes, coordinating imagery and enhanced content updates, and ensuring listings align with best practices to improve search ranking and conversion.
- Partner with internal marketing, creative, and sales teams to execute content updates, ensuring accuracy and alignment with brand standards and commercial objectives.
- Manage pricing, promotions, and trade investments in alignment with sales, profitability, and margin goals.
- Monitor and improve in-stock performance, collaborating with supply chain and operations partners to minimize lost sales and prevent stockouts.
- Identify and resolve catalog issues, shortages, chargebacks, and operational inefficiencies that impact revenue or profitability.
- Monitor Buy Box ownership and third-party seller activity to protect brand integrity, pricing consistency, and customer experience.
- Analyze sales performance, traffic, conversion, and category trends to provide actionable recommendations that drive sustainable growth.
- Support successful new product launches on Amazon, ensuring listings are optimized and inventory is positioned for strong initial performance.
- Assist in managing and scaling presence on emerging marketplaces, including TikTok Shop and other relevant platforms.
- Collaborate with customer service and operations to address marketplace-related customer issues and improve ratings and reviews.
Skills and Attributes
- Proven experience managing Amazon Vendor Central with measurable impact on sales performance and account health.
- Strong understanding of Amazon retail fundamentals, search behavior, and marketplace dynamics.
- Analytical mindset with the ability to interpret data and translate insights into clear, prioritized actions.
- Detail-oriented with strong organizational, follow-through, and execution skills.
- Comfortable collaborating cross-functionally across marketing, sales, finance, and supply chain to solve problems and drive results.
- Proactive, resourceful, and adaptable, with a bias for action in a fast-paced Ecommerce environment.
- Strong verbal and written communication skills, with the ability to present findings and recommendations clearly.
Education and Experience
- 2–4 years of Ecommerce or digital retail experience.
- Direct experience with Amazon Vendor Central required.
- Experience with TikTok Shop or other Ecommerce/D2C platforms preferred.
- Experience in consumer packaged goods (CPG) or closely related industries preferred.
- Strong Excel and reporting skills, including comfort with large data sets and performance dashboards.
- Bachelor’s degree required.
