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Fan Services Support

Job title: Fan Services Support
Contract type: Freelance
Location: Portland
Industry: Retail
Remote: Yes
Salary: $18.00
Reference: 437575
Contact name: Shivani Sharma
Job Published: January 01, 1970

Job description

24 Seven is teaming up with a large lifestyle and apparel company based in Portland, OR to help them find a Fan Services Support person to join their team in this full-time position. This position will be working a remote schedule but must be located in Portland, OR. This position will start the week of 12/12-12/25 and is a 3 month contract. 

Job Description:
Responsible for delivering an exceptional overall fan experience via email and chat interactions. Scope and Complexity Works on assignments that are routine to moderately complex in nature requiring some discretion and use of judgement/initiative.

• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges and warranty claims.
• Provides technical and/or product information to help fans make informed purchases and reduce return risk.
• Makes suggestions that may improve internal processes and result in improved fan experiences.
• Acts as a brand champion.

Minimum Qualifications:
• Minimum one year of customer service experience. Internet call center service experience a plus.
• Highschool diploma or GED equivalent is required.
• Must be able to work independently with little supervision.
• Must be able to manage their own workload, time and organize their responsibilities within the needs of business
• Advanced verbal and written communication skills.
• Must be flexible in working ours, this is a fluid working position, at times exceeding 40 work hours, to meet the needs of the business.
• Ability to respond to complex fan situations with empathy.
• A team player who can maintain positive working relationships.
• Excellent problem-solving skills.
• Detail oriented. Apply for this job