Job description
Our client, a premium denim brand for women, is hiring an International Customer Service Representative to join their team!As the International Customer Service Representative, you will be responsible for providing high quality, multi-channel support both to Customers directly and to the Sales team.
*International Customer Service Experience is a MUST*
Location-Onsite 5 days a week in Vernon, CA
Salary-DOE
This position will report to the Customer Service Manager.
Essential Duties and Responsibilities
• Understands the importance of Customer and Company priorities and financial goals.
• Generates reports to ensure ability to fulfill orders to maximize allocation and shipping.
• Prepares and executes daily correspondence to Sales, Customers and other internal Departments.
• Initiates communication with Customers to obtain PO confirmations, updates to orders, and shipping approval.
• Drives communication with various freight forwarder companies to facilitate and coordinate large volume shipments.
• Works closely with the following teams to ensure early/on-time shipping: Sales, Allocations, Operations, and Warehouse.
• Understanding of appropriate documentation and stamps required for each Country in which we ship to.
• Escalates any non-responsive inquiries that require immediate attention.
• Understands the terminology and guidelines of International Customer shipping compliance guides and logistics.
• Assists Accounting in researching actionable chargebacks.
• Processes all Return Merchandise Authorizations.
• Will be the first point of contact for the Sales team and the Customer in relation to Customers Purchase Orders and Shipments.
• Perform other assigned projects and functions as directed by management.
Minimum Qualifications
• Minimum three years’ experience as an International Customer Service Representative is required.
• Excellent verbal and written communication, multi-tasking, attention to detail, and problem-solving skills.
• Ability to be cross trained to support Department needs.
• Proficiency with Outlook; proficiency in Excel is necessary.
• Ability to independently organize and prioritize workload within a fast paced environment to meet deadlines.
• Motivated, self-starter, organized, and effective communicator.
• Proven capabilities in applying drive and initiative into projects.
Please submit your resume for immediate consideration!
Expired job