IT Help Desk Support

IT Help Desk Support

Required Skills:

• Desktop and client support experience, including Windows desktops/laptops, MacBooks, servers, and imaging services
• Retail technology support experience, such as registers, pin pads, and handheld devices
• Basic user and application support, including password resets, Active Directory, multi-factor authentication, and VPN connectivity
• Strong customer service skills with excellent written and verbal communication
• Ability to de-escalate issues and remain calm and professional in high-pressure situations
• Experience using ticketing systems and creating technical support reports and documentation
• Broad knowledge of operating systems, application software, desktop and laptop computers, printers, and networks

Job Description:

We are seeking a Junior IT Help Desk Support professional to provide frontline technical assistance and user support in a dynamic service desk environment. This role begins with a structured training period on a Monday through Friday, 8:00 AM to 5:00 PM schedule for approximately 4 to 6 weeks. After training, candidates must be flexible to work varying shifts based on business needs and staffing requirements.

The service desk operates within core support hours of 6:00 AM to 1:00 AM Monday through Saturday and 8:00 AM to 7:00 PM on Sunday. Shifts may fall anywhere within these hours and will likely follow schedules such as Sunday through Thursday or Tuesday through Saturday. Depending on shift start time, this role may follow a hybrid or remote work arrangement. Team members starting before 11:00 AM will work onsite Tuesday through Thursday and remotely on other days, while those starting at 11:00 AM or later may work fully remotely.

Local candidates are preferred due to onsite training and support needs. An associate degree is strongly recommended; however, candidates with significant hands-on technical support experience will also be considered.

This position is ideal for someone who enjoys solving technical issues, supporting end users, and delivering high-quality service across a variety of hardware, software, and connectivity challenges.