Title: Account Manager – Manufacturing
Location: Doraville, GA
Schedule: Onsite Mon – Fri
Hours: 8a – 5p, daily
Salary: $50-$60k
This role owns the customer relationship, ensuring retention, expansion, and overall satisfaction while collaborating closely with internal teams to deliver on customer expectations. Must be comfortable working within a manufacturing/production facility.
Key Responsibilities
Account Management & Customer Service
- Serve as the main point of contact for assigned customers, managing day-to-day account needs and inquiries.
- Handle order entry, order status updates, and issue resolution promptly to meet or exceed expected response times and customer satisfaction goals.
- Proactively manage and prioritize customer concerns, escalating issues when required to ensure timely resolution.
- Coordinate with operations to ensure on-time delivery, product quality, and adherence to customer requirements.
- Respond to customer inquiries in alignment with defined SLAs.
- Maintain accurate and thorough records of customer interactions and activity in the CRM (HubSpot).
- Develop and maintain exceptional levels of customer satisfaction, driving retention and repeat business.
Sales Growth & Revenue Expansion
- Manage inbound and outbound communications (calls, emails) for existing accounts and targeted prospects within the territory or segment.
- Identify, qualify, and nurture new opportunities within existing accounts and select new targets.
- Maintain accurate CRM records, including opportunity details, contact information, and pipeline stage updates.
- Prepare and send quotes and proposals, follow up consistently, and drive opportunities to close.
- Identify upsell and cross-sell opportunities based on customer needs, product fit, and business objectives.
Cross-Functional Collaboration
- Provide clear and timely account updates to internal sales leadership regarding new opportunities, risks, and key developments.
- Collaborate closely with sales, engineering, manufacturing, quality, shipping, and other internal teams to ensure seamless customer experiences and aligned messaging.
- Work with Finance on pricing discussions, credit approvals, and commercial terms as needed.
- Capture and communicate customer feedback, trends, and voice-of-customer insights to relevant departments to support continuous improvement.
Skills & Competencies
- Strong communication, interpersonal, and negotiation skills.
- High attention to detail and strong organizational skills.
- Ability to prioritize and manage multiple customer requests and requirements simultaneously.
- Ability to work independently while collaborating effectively as part of a broader team.
- Ability to adapt to changing priorities in a fast-paced environment.
- Effective conflict-resolution and problem-solving capabilities.
- CRM proficiency (HubSpot preferred) and comfort working with digital tools and systems.
- Ability to multitask while maintaining accuracy and follow-through.
- Working knowledge of manufacturing products and industry trends, or the ability to learn quickly.
Behavioral Expectations
- Maintain professionalism, empathy, and a customer-first mindset in all interactions.
- Demonstrate ownership and accountability for assigned accounts, deliverables, and outcomes.
- Collaborate proactively with internal stakeholders to ensure a consistent, seamless customer experience.
- Continuously seek ways to add value to customer relationships and support long-term partnerships.
