Join our retail client as a Contract Business Analyst focused on enhancing the retail’s app merchant experience. This role drives the strategy and execution to build a seamless and superior partnership with restaurant partners. Working closely with Sales and Account Management teams, you will help develop and refine operating procedures and support systems that boost merchant satisfaction, retention, and engagement.Responsibilities:
- Analyze merchant experience pain points and lead cross-functional projects to implement effective solutions.
- Regularly track merchant satisfaction metrics, working alongside Account Managers to address challenges proactively.
- Design innovative programs and service offerings aimed at exceeding merchant expectations.
- Develop compelling pitch materials for merchant promotions and collaborative partnership opportunities.
- Partner with Marketing and Consumer Growth teams to recruit and engage prime merchant candidates for marketing initiatives.
- Collaborate with Analytics and Product teams to establish advanced reporting and dashboards that empower merchants and support internal stakeholders.
Qualifications
:
- Bachelor’s degree in Business, Marketing, Operations Management, or related field.
- Minimum of 3 years’ experience in B2B relationship management such as account management, client success, consulting, or business operations.
- Strong cross-functional collaboration skills with proven ability to drive impactful business results.
- Experience in delivery marketplaces, two-sided markets, POS systems (e.g., Favor, Toast), or major restaurant brands is highly advantageous.
Location:
This position requires on-site presence in Irving, TX.
