Job description
DESCRIPTION:
Our client, a growing high-end pilates boutique is seeking a Studio Manager to join their team located in the Marina Del Rey/Culver City/Marina Del Rey area!
*Must be living on the west-side!
The SM is responsible for the daily management of client relations, facilities and the front desk staff team including front desk scheduling. We are looking for a candidate that wants to build and be a part of a client focused, energetic, positive health and fitness-minded community. The ideal candidate will have a passion for people, be a problem solver and strong organizational skills.
CLIENT SERVICE
• Provide superior hospitality for every client
• Develop and maintain meaningful connections with clients
• Handle complaints / client issues in studio / answer client service emails
• Resolve and attend to all client booking requests and issues
• Work with marketing on events and promotional related efforts
• Will work with team on new client acquisition and current client retention
• Build community each day
STAFF MANAGEMENT
• Recruit and hire client service associates
• Front Desk Staff scheduling • Build, lead and manage a positive, productive and supportive team
• Execute onboarding & offboarding procedures
• Training & Development of front desk staff
• Perform feedback and evaluations for front desk team members
OPERATIONS
• Oversee the day to day functions of the studio
• Maintain a 360 view of the studio to ensure facilities are up to our Client’s standards
• Key point of contact for any facilities issues
• Coordinate and manage studio maintenance from 3rd party vendors
• Manage inventory supplies
• Responsible for inventory control and month-end reconciliation
QUALIFICATIONS
• 2-year management and / supervisorial experience
• Self-starter with strong managerial and people skills / must be a team player
• Ability to multi-task and delegate
• Strong problem-solving skills
• Ability to think and react quickly
WORK REQUIREMENTS
• 5 days with one being a weekend day
• Availability for evenings, early mornings, weekends and holidays
APPLY TODAY!