Job description
Job Description:
One of our clients is currently seeking a Regional Spa Manager help drive sales/manage multiple locations in the DFW/West Texas area!
Responsibilities:
As the Regional Spa Manager, you will direct and organize the overall operation of the locations to maximize profits through exemplary customer service and customer satisfaction. You are directly overseeing the locations and driving operations through the existing spa managers. Our ideal Manager will understand the necessity of collaboration and guide the managers and team to operate with peak efficiency through coordination, communication, and cooperation.
The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service.
Idea candidate will:
- Have a great personality and excellent interpersonal skills
- Are a dynamic leader who can manage a diverse staff
- Have great communication skills and connect well with staff and stakeholders
- Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
- Spa/beauty experience is a plus, but retail experience is also accepted
Responsibilities:
- Overcome objections during the sales process and increase the membership base
- Create marketing strategies aimed at maximizing revenue and profits
- Perform data analysis that drives business decisions and success
- Use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Track staff schedules efficiently to optimize capacity, revenue, and profits.
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Manage inventory effectively
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
- Hire, train, supervise, develop, mentor all team members according to policies and procedures.
- Motivates and empowers the team to achieve high standards.
Pay: $100k + bonus