Seeking an experienced Senior Manager, Client Services to lead and grow key accounts in a remote-first creative agency setting. This role focuses on building strong client partnerships, developing creative strategies, and driving business development for major enterprise accounts.
**Prior advertising/Creative experience is required
**Must be comfortable in a biz dev/sales role
Key Responsibilities
- Act as a trusted strategic partner for clients, building relationships that integrate you into their team and brand.
- Drive new business conversations, identify client needs, and develop creative strategies for ongoing partnerships—especially $1M+ AOR relationships.
- Lead the complete sales process from discovery through pitch, converting opportunities into long-term wins.
- Collaborate with Design Directors, Project Managers, and Operations to ensure seamless transitions from pitch to delivery.
- Grow accounts by identifying upsell opportunities, securing referrals, and co-selling with partners.
- Qualify inbound leads and proactively prospect to maintain a healthy pipeline aligned with our services.
- Support internal business operations by improving processes, maintaining CRM accuracy, and contributing ideas for organizational growth.
Measures of Success
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Strategic Client Partnerships: Build trust and long-term relationships through consistent value delivery (measured by retention, upsell rate, feedback).
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Seamless Project Execution: Ensure smooth project handoffs and alignment with client goals (measured by project margin and internal feedback).
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Account Growth: Expand account scope through new opportunities (measured by revenue growth, proposals sent, teams sourced).
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Internal Collaboration: Work effectively across teams to drive positive outcomes (measured by peer feedback and team impact).
Requirements
- 7+ years of experience in client services, business development, or account management; at least 3 years within a creative agency, consultancy, or marketing environment.
- Proven ability to sell to and grow enterprise accounts.
- Experience leading creative or marketing strategies from conception through execution.
- A consultative and strategic sales approach—able to inspire clients while aligning with their business objectives.
- Strong organizational and communication skills; adept at managing multiple stakeholders and projects simultaneously.
- A passion for creativity, brand development, and design—with the ability to communicate effectively about them.
