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Studio Manager

Job title: Studio Manager
Contract type: Full-time
Location: Culver City
Industry: Retail
Remote: No
Salary: $60k-$70k
Reference: 439641
Contact name: Anne Greenwald
Job Published: January 01, 1970

Job description

DESCRIPTION:

 

Our Client is seeking a Studio Manager. The SM is responsible for the daily management of client relations, facilities and the front desk staff team including front desk scheduling. We are looking for a candidate that wants to build and be a part of a client focused, energetic, positive health and fitness-minded community. The ideal candidate will have a passion for people, be a problem solver and strong organizational skills. 

 

CLIENT SERVICE 

 

• Provide superior hospitality for every client 

• Develop and maintain meaningful connections with clients 

• Handle complaints / client issues in studio / answer client service emails 

• Resolve and attend to all client booking requests and issues 

• Work with marketing on events and promotional related efforts 

• Will work with team on new client acquisition and current client retention 

• Build community each day 

 

STAFF MANAGEMENT 

 

• Recruit and hire client service associates 

• Front Desk Staff scheduling • Build, lead and manage a positive, productive and supportive team 

• Execute onboarding & offboarding procedures 

• Training & Development of front desk staff 

• Perform feedback and evaluations for front desk team members 

 

OPERATIONS 

 

• Oversee the day to day functions of the studio 

• Maintain a 360 view of the studio to ensure facilities are up to our Client’s standards 

• Key point of contact for any facilities issues 

• Coordinate and manage studio maintenance from 3rd party vendors 

• Manage inventory supplies 

• Responsible for inventory control and month-end reconciliation 

 

QUALIFICATIONS 

 

• 2-year management and / supervisorial experience 

• Self-starter with strong managerial and people skills / must be a team player 

• Ability to multi-task and delegate 

• Strong problem-solving skills 

• Ability to think and react quickly 

 

WORK REQUIREMENTS 

• 5 days with one being a weekend day 

• Availability for evenings, early mornings, weekends and holidays

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