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Wholesale Customer Service Rep - Direct hire!

Job title: Wholesale Customer Service Rep - Direct hire!
Contract type: Full-time
Location: Commerce
Industry: Fashion
Remote: No
Reference: 429829
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Accessories brand, is looking to hire a Wholesale Customer Service Rep to join their Wholesale team! The Wholesale Customer Service Representative contributes to the seasonal order and production process by assisting with the placement, execution and follow-up of purchase orders and ensuring the on time delivery of quality, profitable goods.

 

Responsibilities:

  • Taking photos and documenting incoming samples
  • Shipping out samples
  • Keeping showroom organized
  • Taking notes during appointments
  • Assisting in market and trade show preparation
  • Sending out product information to customers
  • Confirming PO details with customers
  • Comparing PPs to TOPs
  • Order entry and management – reflecting cancelations, changes in delivery windows, order quantities
  • Communication with sales on the completion of order process.
  • Support EDI/Logistics with related setup requirements
  • Maintaining customer database
  • Troubleshoot orders and shipping complications
  • Provides timely follow up to ensure on-time delivery
  • Handling customer requirements over the phone and email, communicating any issues to the sales team.
  • Provide exceptional customer service to each account by responding to customer’s requests in a timely, courteous and efficient manner.
  • Build and maintain excellent customer relationships
  • Maintain and organize customer files and reports
  • Maintain open communication with sales team regarding customer order changes, requests, and other information.
  • Manage return authorizations as approved by management
  • Internal inventory management system, reporting
  • Provide general and administrative support to the team as needed
  • Perform special projects
  • Contribute positively to team dynamic

 

Desired Skills and Experience:

  • 1-3 years’ of experience in apparel/accessory customer service
  • Experience using MS Office including MS Excel & Word and Adobe Creative Suite.
  • Strong written and verbal communication skills
  • Ability to maintain a high level of accuracy with the ability to follow through on projects, meet deadlines
  • Customer facing problem resolution experience
  • Able to multitask and prioritize in a fast pasted environment
  • Open minded, positive attitude
  • Excellent problem solving skills with a sense of urgency
  • Strong teamwork skills with the ability to establish and maintain positive working relationships
  • Strong decision making skills
  • Ability to function independently, take initiative
  • Be able to work overtime as required
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