Job description
The Assistant Store Manager assists the Store Manager in all aspects of store operations, visual merchandising, and customer service. A strong leader with an ability to drive sales through excellent customer service skills, strong visual presentation, and a full understanding of the business. Also playing a key role in recruiting, hiring, training and development of all store staff and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. Assume the responsibilities of the Store Manager in his/her absence.
Essential Duties and Responsibilities:
Sales Generation:
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends
Customer Service:
- Ensure all associates provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
Operations:
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in Annual Inventory and Cycle Counts
- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
Merchandising/Visual:
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
Human Resources:
- Assist in training and development of staff
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Support and provide follow-up for all training programs, seminars etc.
- Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times
Qualifications and Requirements:
- Bachelor’s degree in related field preferred
- Minimum 5 years retail experience with 2 years retail management within luxury segment
- Experience working with international brands is a plus
- Extremely strong communication skills (verbal and written)
- Ability to meaningfully interact with retail stores and HQ points of contact
- Ability to multi-task in a dynamic, ever changing environment
Americans with Disabilities Act (ADA):
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.