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Associate Partner Manager

Job title: Associate Partner Manager
Contract type: Freelance
Location: Charlotte
Industry: Marketing
Remote: No
Reference: 422758
Contact name: Dominique Mohler
Job Published: January 01, 1970

Job description

Title: Associate Partner Manager 

Overview:

We are looking for an Associate Partner Manager to help manage complex operating relationships with key external fintech partners that are essential to our business, as well as supporting cross-functional internal stakeholders. You will lead day-to-day relationship management and execution of critical workstreams with partners. This includes coordinating communications, monitoring partner performance, maintaining partner accountability, and overseeing operational processes. Further, you will collaborate closely with the rest of the partnerships team to develop and implement processes in order to improve overall partner management and work streams with other internal stakeholders.

Responsibilities:
  • Prioritize and own multiple cross functional end-to-end work streams to ensure projects are executed with precision and delivered on time. Teams include external partners, Marketing, Legal/compliance, Member Support, Fraud and Product
  • Build rapport with our partners, establishing trust and strong working relationships
  • Own and enhance existing processes with internal and external teams
  • Track project status, reports, action items, and communicate the status of projects to all stakeholders
  • Lead meetings and calls, ensuring all stakeholders are prepared with clear agendas and materials to achieve desired meeting outcomes; capturing and tracking follow ups and action items
  • Partner with cross functional counterparts to troubleshoot and resolve and partner incidents, outages, or issues reported
  • Escalate and communicate clear expectations with partners and internal stakeholders when appropriate
  • Delegate projects to teams and partners as necessary, ensuring delivery against timelines and priority is maintained and communicated
  • Work with the rest of the partnerships team to stay aligned with overall partner management strategies, economics, contracts, and process improvements

To thrive in this role, you have:
  • 3+ years of project and/or partner management experience (fintech or project management exposure a plus)
  • Strong communication and presentation skills, both written and verbal; confidence in leading cross-functional team meetings to achieve results
  • Exceptional professional judgment and strong sense of navigating relationship complexity
  • Strong problem-solving skills and thrives in fast pace environment 
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