Job description
Client Overview:
Our client is a popular Skin Care brand with over 25 years in the skincare industry. Seeking a new Atelier Front Desk Receptionist to join their team.
Atelier Front Desk Receptionist Overview:
The Full-time Atelier Front Desk Receptionist reports to the Customer Relationship Manager and will be responsible for the Atelier’s daily operation on a full-time basis including answering the phone, scheduling appointments, enforcing Atelier policies, checking customers in and out, organizing retail, and assisting the Atelier Managers. Work hours will be varied and may include weekends and holidays.
Receptionist Responsibilities:
• Open and close the Atelier
• Ensure customer satisfaction with attentive customer service
, dealing with A-list clientele (celebrities), large money transactions, and confidential information.
• Oversee the appointment schedule for the Atelier during shifts worked
• Answer phone and Atelier emails for New York and Los Angeles
• Conduct walkthroughs throughout the day to ensure Atelier is in perfect condition / ready for customers
• Confirm appointments, check customers in and out, and schedule follow-up appointments
• Receive shipments and ensure product inventory is entered and up to date in the Booker system
• Ensure estheticians have professional products and machines are in working order for Atelier services
• Organize the retail area and update the Atelier Manager if Atelier inventory is running low
• Provide a daily recap each day worked to the Front Desk Coordinator and Customer Service Manager
• Ship customer products when requested by Customer Service Manager related to e-commerce orders
• Ship customer products when requested by estheticians as a follow up to customer treatments
• Use the Master Grid to manage customer product shipments
• Manage the “Atelier Order Form” and keep it updated
• Submit a weekly list of retail and professional products and supplies to be ordered to Atelier Manager
• Organize front desk and keep it clean and reorganize space as requested
• Refill Atelier supplies and order flowers as required
• Make sure that all coronavirus-related guidelines/checklists are followed daily by the Atelier team
• Answer the main phone line, direct calls, and take messages; maintain reception manual and process documentation • Greet guests professionally and represent the brand and manage front desk guest calendar and sort and distribute correspondence
• Update and distribute company phone lists, maintain front lobby presentation, assist with meeting preparation, and schedule conference rooms
• Manage incoming and outgoing packages, mail, and deliveries; maintain office and kitchen supplies; oversee office presentation and maintenance
Receptionist Qualifications:
College degree or comparable work experience
• Prior atelier/hospitality/customer service experience preferred ( prefer out of spa/beauty experience; interest in the industry and willing to learn; nice manner; well-spoken; level of maturity)
• Excellent verbal, written, and customer service skills
• Effective leadership skills and a strong work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and self-motivating
• Professional manner, discretion, and appearance
• Able to show initiative and make decisions
• Proficient in appropriate computer skills and office equipment
• Mindbody/Booker software knowledge a plus
• Ability to stand for periods as required
• Ability to lift spa equipment weighing approximately 25 pounds
• CPR / first-aid certification preferred
• Strong communication, organizational, and project management skills
• Proficient with Microsoft Excel
SCHEDULE:
Tuesday through Saturdays:
11:30am-7:30pm (Tuesday-Friday) 8:30am to 6pm on Saturdays