This position serves as the primary strategic and operational partner to senior marketing and creative leadership within a multi-brand apparel organization.
The Chief of Staff acts as a force multiplier for the Marketing and Creative Services leaders, combining strategic thinking, project oversight, communication, and administrative coordination to ensure key initiatives move from concept to completion. This role focuses on the smooth flow of marketing and creative work, cross-functional alignment, and continuous improvement of processes.
Key Responsibilities
- Operate as a central liaison between marketing leadership, internal teams, and external partners, with particular attention to creative asset and collateral review, approvals, and alignment with brand and business objectives.
- Plan and support executive-level meetings, including developing agendas, gathering and preparing briefing materials, documenting key decisions, and driving follow-through on action items.
- Oversee day-to-day progress across a portfolio of marketing and creative projects, including go-to-market campaigns, corporate initiatives, and enterprise-level efforts, helping identify and remove obstacles.
- Coordinate timelines and workflows across Marketing Services teams to maintain momentum, ensuring work quality, clear prioritization, and efficient review and feedback cycles.
- Identify gaps or inefficiencies in current processes and introduce improved frameworks for collaboration, decision-making, and performance tracking.
- Draft and refine internal and external communications, as well as presentations and reports, to keep stakeholders informed and aligned.
Core Attributes
- Skilled at managing multiple projects and priorities simultaneously, with the ability to pivot as business needs evolve.
- Strong ability to anticipate potential risks or conflicts, and to design practical mitigation plans before issues escalate.
- High emotional intelligence and the ability to interpret unspoken dynamics, helping translate subtext into clear next steps that support alignment and decision-making.
- Deep personal commitment to high standards and delivering polished, dependable work.
- Exceptional written and verbal communication, with an ability to tailor messaging to executives, peers, and external stakeholders.
- Comfort working in a fast-paced, dynamic environment with shifting priorities and deadlines.
- Bias toward action, ownership, and accountability, while maintaining a collaborative, team-first approach.
Experience & Skills
- 5–7 years of experience in marketing operations within apparel, club retail wholesale, multi-brand apparel wholesale, or similarly fast-moving, high-growth environments.
- Advanced proficiency with Microsoft Office and Google Workspace tools.
- At least 3 years of direct experience supporting or working within a Creative Services function responsible for deliverables such as:
- Product photography
- Packaging and label creative
- E-commerce imagery
- In-store point-of-sale materials
- Corporate or brand collateral
- Demonstrated interest in and comfort with using generative AI tools to enhance creative production workflows.
