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Client Development Manager

Job title: Client Development Manager
Contract type: Full-time
Location: New York
Discipline: Fashion
Remote: No
Salary: 75k-90k DOE
Reference: 443126
Contact name: Amelia Bitton
Job Published: January 01, 1970

Job description

Our client is a high-contemporary women's apparel brand.

Client Development Manager Responsibilities:
  • Develop and manage internal VIP customer experience program
  • Manage in-house stylist to ensure goals are being met
  • Create a framework for in-house stylists and liaise with buying to ensure VIP stylists are aligning with seasonal strategies
  • Work with Ecommerce Manager to build out and manage external VIP stylist program
  • Develop and provide feedback on selling strategies
  • Manage one CS associate on any escalations/ problems that need solving
Client Development Manager Qualifications:
  • 4+ years VIP Styling experience preferable in a fashion ecommerce environment
  • Must currently work or have worked with a contemporary brand
  • Managing two people
  • Strong problem-solving skills
  • Strong analytical skills
  • Strong commitment to delivery a best in class customer service experience
  • Experience working with VIP/repeat customers and building relationships
  • Experience with Shopify is a plus
  • Experience with Microsoft Office, specifically excel
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