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Client Lead x 2

Job title: Client Lead x 2
Contract type: Full-time
Location: Palo Alto
Discipline: Retail
Remote: No
Reference: 429992
Contact name: Anne Greenwald
Job Published: January 01, 1970

Job description

RESPONSIBILITIES* 

 

Sales & Client Generation 

 

•  Build strong personalized customer engagement through consistent follow through and relationship building 

•  Maintain and build a book of client business through various outreach methods

•  Provide premier customer experience at all times 

•  Deliver a positive sales and customer service experience 

•  Build and cultivate client relationships •  Maintain client book 

•  Reach and exceed individual sales targets and KPIs  •  Expert on product and brand knowledge 

•  Proactive in outreach to customers regarding new product launches and brand information 

 

Operations 

 

•  Complete all store transactions - purchases, returns, exchanges 

•  Process and receive stock transfers 

•  Actively maintain, clean, and organize the store and stockroom 

•  Merchandise the sales floor with direction from manager and product team 

•  Open and close store and follow all process and procedures when Store Manager is not present 

 

REQUIREMENTS 

 

•  2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus 

•  Embody our Client's Fewer Better ethos 

•  Team player who thrives in fast paced environments 

•  Professional attitude and customer service focused 

•  Dependable with all store responsibilities 

•  Flexible, adaptable, and willing to jump in and help 

•  Strong leadership, organization, written and verbal communication skills

•  Capable of handling difficult customer conversations 

•  Technology savvy •  Flexible work schedule - must be available to work weekends, evenings, holidays, events 

•  Able to bend, reach, lift, and move product; Able to carry 25 - 30 lbs 

•  Follow COVID-19 safety protocols (regardless of vaccination status)

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