Job description
Salary: $55k w/ Commission/SBO opportunity : $12,000 annual
Location: ATL
Type: Hybrid - Monday's in Office
Client Support Specialist:
- Will support Advertising Sales by ensuring timely and accurate execution of all print and digital components of key account campaigns.
- This individual will provide operational support for the full sales cycle, pre to post sale, of assigned campaigns.
- Pre-sale responsibilities will include activities such as compiling research, presentation development, and participation in client calls.
- Campaign activation responsibilities include coordination and collection of all necessary information and assets from the client, booking, billing, creative requests, flighting creative in Google Ad Manager, and QA of all assigned campaigns.
- Post-sale duties will include campaign reporting and presenting findings.
- This individual will be accountable for the account and focus on the success of the client’s campaign, identifying opportunities for upsell and retention of the revenue.
- This individual will be well versed in all owned and operated print and digital products (AJC.com, Dawgnation.com, e-paper, apps, printed paper, & all other new product development) and manage up to $5M in revenue.
Responsibilities:
- Consultatively support, retain, and grow customer accounts in conjunction with account executives
- Achieve budgeted annual revenue retention rates on key accounts
- Identify opportunities and brainstorm on new revenue streams
- Pre-Sales
- Marketing research, analysis, presentation development and category intelligence
- Attend prospect and upsell pitch meetings as needed
- Campaign Activation
- Responsible for managing and confirming accurate, timely ordering of O&O campaigns
- Acts as a subject matter expert for O&O digital and print products by providing creative specs as needed, and managing forecasting, trafficking, QA, and optimization within GAM to meet client KPIs and campaign deliverables
- Maintain communication and relationships with key partners in layout, creative, and production in relation to special sections, custom orders, and sponsorships and events
- Manage communication on deadlines for special sections related to events and sponsorships
- Post-Sales
- Manage post-sale client communication and meeting set-up.
- Create and communicate campaign reporting with insights to clients and internal stakeholders.
- Utilize sales automation systems (CRM, Ticketing, creative workflow) to manage day to day activity and update AE and manager on client performance utilizing internal and customer dashboard.
- Specialized Tasks (Events)
Requirements:
- Google Analytics certification preferred. Google Ad Manager knowledge preferred.
- Marketing/Advertising experience of 3 to 5 years
- Strong computer skills (Microsoft Office Suite)
- Experience with Google Ad Manager, Naviga, Affinity, Project Management Software, and Salesforce preferred
- Participated in client meetings and presentations.
- Understanding of digital media, analytics, and reporting
Additional Requirements:
- Strong technical skills with the ability to adapt to new vendors, systems and software quickly
- Must be available to work between hours of 8:30 am and 6 pm
- Occasional need to work weekend hours or after business hours during the week
- Maintain a strong understanding of assigned accounts and industries as well as advanced product expertise
- Solid abilities in identifying revenue generating opportunities for existing and new customers
- Able to work independently and as part of a team to close client business.
- Demonstrates problem solving and critical thinking skills
- Excellent analytical, written, and verbal communication skills
- Strong customer service skills including quick response time and accurate issue resolution
- Must be able to work under pressure in a rapid change, rapid growth environment
- Strong organizational skills
Expired job