Job descriptionJOB DESCRIPTIOM
As a Customer Advisor, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.
Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.
Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.
How You Will Contribute
Provide memorable luxury in-store customer service experience by following the Selling Flow and acting in accordance with the brands mindset.
Demonstrate an entrepreneurial mindset in developing the business.
Consistently and effectively networks to attract new customers and develop a customer database.
Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
Create opportunities for customers to experience multiple brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
Cultivates future customer connections with clientele (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
Utilize CRM software as the primary tool for after-sales communication
Take ownership of resolving customer issues or complaints with empathy, while adhering to customer service policies such as alteration, damage, and repair, global return policies, etc.
Drive and perform onsite audits of store physical inventories
Develop progressively in-depth knowledge of products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
Who You Are
Is passionate and open-minded
Ability to self-learn and self-develop
Generates customer delight
Proficient with digital technology
Familiar with Apple products is a plus
Excellent written and verbal communication skills