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Customer Retention Manager - German Speaker

Job title: Customer Retention Manager - German Speaker
Contract type: Freelance
Location: London
Discipline: Marketing
Remote: No
Reference: 448946
Contact name: Jessica Jacobs

Job description

We have an exciting opportunity for a Customer Retention Manager - German Speaker, to work within a Leading Software Company!

Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers?


  • Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
  • Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of their Solution Partners in each region they support
  • Increase customer awareness of the company’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
  • Maintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems


  • Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
  • Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
  • German Speaking
Some of their Rewarding benefits include:
  • Competitive Salary
  • Remote and Hybrid option
  • Flexible working options
Contract:18 Month with the view to extend or convert to Perm
If you have the skill sets to match and are interested in this role, please send us your CV!
Expired job