Job description
Our client a leading swimwear brand is looking for a Customer Service Associate to join their time in a long term freelance capacity through March 2023. This role is hybrid onsite in Cypress - Onsite Tuesday - Thursday / Work from home Monday & Friday. The role is fulltime hours, 40 hours a week. Hourly pay $26/hour
KEY PURPOSE:
The Customer Service Associate is responsible for servicing a portfolio of accounts within an assigned channel structure. This role is responsible for reviewing and managing the orderbook in partnership with internal partners (Sales, Distribution Center, EDI, Credit, etc.) to ensure timely order fulfillment is maximized. This must be delivered with a focus on customer journey and experience.
This role may also be asked to focus on special projects including but not limited to B2B site, MAP Policy, customer master data, samples, consumer warranty, and special projects to be assigned to support the broader Sales Operations team.
PRIMARY RESPONSIBILITIES:
Responsible for specified channel/sales rep/customer day to day order management to ensure on time in full delivery
Process cancellations, returns, credits, debits, assist in executing customer requirements including value added services
Work cross functionally with sales, credit and distribution center to ensure order flow in line with business and customer requirements
Run and analyze daily reporting of order book
Proactively escalate issues threatening orderbook on time in full execution as necessary to appropriate parties
Accountable for relationship management with sales reps and retailers including communication with retailers/buyers as appropriate
Utilize Salesforce to manage customer inquiries
Special project support including support of the broader Sales Operations team
QUALIFICATIONS & EXPERIENCE:
1-2+ years of experience in customer service or related role
SAP experience a plus, preferably in related Swim/Apparel/Footwear industry
Proficient in Microsoft Office, including Excel
Ability to problem solve, multitask and prioritize workflow
Excellent organizational, communication and follow-up skills
