Job description
Our client, a sophisticated showroom featuring luxe home furnishings & decor accessories is searching for a Customer Service Logistics Coordinator to join their team.The Customer Service Logistics Coordinator responsibilities includes managing active shipments, processing shipments from the company's EDI system, and providing customers with regular updates for orders in transit.
You will be an integral part of the Customer Service team, and take action in performing different logistical processes and procedures, including running open shipment reports and identifying shipment delays and damages. You will be reporting to the Company's Customer Service Manager, and work closely with the Logistics Team.
This is a hybrid Logistics Coordinator role (3 days a week onsite and up to 2 days work from home). During training for 6-8 weeks, the schedule will be onsite for 4 days, with 1 day remote.
Responsibilities
- Process shipping instructions for orders that have completed production
- Type accurately, prepare and maintain shipment documents and records
- Communicate with vendors and shipping partners to ensure orders are picked up promptly and correctly
- Provide customers with regular updates for orders in transit, and orders identified with shipping issues.
- Obtain shipping quotes, prepare shipping instructions (BOLs), and schedule pick up for ready orders
- Reconcile open and closed shipments in a timely manner
- Process return requests, and track returns through to warehouse receiving
- Research, track and restore documentation when problems or discrepancies arise including lost orders and transit delays
- Inform management and compile reports/summaries on activity areas
- Function in accordance with established standards and procedures
- Proven data entry experience, preferably as an order entry clerk
- Competency in MS Office, databases and web-based software
- Hands-on experience with spreadsheets and related reports
- Accuracy and attention to detail
- Aptitude for details and numbers
- Ability to perform filing and record keeping tasks
- Data entry and word processing skills
- Well organized
- Associate’s degree or relevant certification
Expired job
