Job description
Overview:
The Customer Experience Manager is a key sales & client services position in our Retail stores. As a Customer Experience Manager, you are goal-oriented, driven to achieve and exceed sales goals and want to grow (or begin) your leadership career. You're client-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.
What You Get To Do Every Day
Drive sales through engagement of clients, suggestive selling and sharing product knowledge
Provide a high level of service while navigating multiple customer journeys simultaneously
Educate clients on our mission and business structure
Build brand loyalty by delivering a best in class client experience
Outreach daily to existing clients to drive traffic to retail store
Lead the store team when Store Manager is not on site
Flex between all roles in the store as needed
What You Bring To The Role
2+ years Retail experience
Motivated by a desire to win and excel, competitive
Passion about client service and the ability to establish trust
Professional appearance and demeanor
Leadership capabilities & desire to grow leadership career
Ability to use technological tools with ease
Ability to commit to 40 hours per week Able to work evenings, weekends, and holidays as needed