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Customer Service Rep

Job title: Customer Service Rep
Contract type: Full-time
Location: Newport Beach
Discipline: Fashion
Remote: No
Reference: 432284
Contact name: Matthew Alvarez
Job Published: January 01, 1970

Job description

Our client, a Fashion brand, is looking to hire a Customer Service Rep to join their team! As the Customer Service Rep, you will be responsible for providing exceptional customer service to customers via e-mail and live chat. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

 

 

Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

 

Qualifications:

• Proficient with Microsoft Office Suite

• Experience using Zendesk, Shopify, Netsuite a plus!

• Proven related experience within E-Commerce Customer Service

• Strong written communication and customer service skills

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