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Customer Service Rep-Loungewear Brand-Hybrid, Thousand Oaks

Job title: Customer Service Rep-Loungewear Brand-Hybrid, Thousand Oaks
Contract type: Full-time
Location: Thousand Oaks
Remote: No
Reference: 432698
Contact name: Arinne Averbach
Job Published: January 01, 1970

Job description

Our client, a well known Loungewear brand, is looking for a Customer Service Rep to join their growing team!

Wholesale experience is a MUST! 

This is a hybrid role, 4 days in office, 1 day WFH.
Location-Thousand Oaks, CA

What You Will Do:

•    Develop and maintain internal relationships with all departments within brand.
•    Establish and maintain strong relationships with showroom and reps from assigned territory. 
•    Enter customer purchase orders into ERP system via EDI or manual entry
•    Review account purchase orders to ensure accuracy and all required information is present
•    Ensure all reps and orders are adhering to correct wholesale costs and no discounting of product unless approval has been met by Director of Sales via the Customer Care Manager. 
•    Ensure no licensed styles are discounted on all orders received. 
•    Review all Brandwise orders for accuracy and any missing information so it does not create extra work for other departments, (Nubia, warehouse etc). 
•     Review new account forms from reps for all required data prior to submitting. 
•    Track and trace account shipments as needed.
•    Send missing invoices and packing list as needed to rep and or account upon request. 
•    Process all RA’s     
o    Follow new approval process and utilize new forms and RA codes
o    Receive RA approval via Customer Care Manager
•    Submit terms request and change of terms request to CC Manager for Director of Sales approval
•    Monitor open order report weekly for orders on credit hold, orders needing extensions, and orders/styles we can open and ship early.
o    Communicate all the above to each sales representative within your territory Apply for this job