Job description
Leading San Diego County-based lifestyle brand is currently looking for a Customer Service Rep to join their team! This role will work ONSITE in Carlsbad. This is a contract with the potential to go full-time.
Duration: contract with the potential to go full-time.
Location: Carlsbad, CA - onsite
Title: Customer Service Rep
Start Date: March 28th
Responsibilities & Qualifications:
· Respond to customer inquiries via phone, email, and chat
· Assist customers with a variety of questions, including placing orders and order status
· Provide product information
· Maintain up-to-date knowledge on products & promotions
· 2+ years Customer Service experience required
· Superior customer service and listening skills
· Ability to multi-task
· Passion for the lifestyle industry
· Ability to handle demanding customers
· Ability to express empathy to customers and work proactively to respond to their needs and concerns
· Experience with ZenDesk, Full Circle, Shopify, or related program preferred