Customer Service Representative
Location: Vernon, CA | Schedule: Monday–Friday, 9:00 AM – 5:00 PM
Salary: Up to $60,000–$65,000 DOE
We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required – we welcome candidates from diverse backgrounds.
Responsibilities:
- Provide exceptional customer support across multiple channels, ensuring timely and accurate responses.
- Manage orders, returns, and inquiries through Shopify and internal systems.
- Utilize PC and Excel to track orders, update records, and maintain customer data.
- Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience.
- Identify trends and escalate recurring issues to improve processes and customer satisfaction.
- Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management.
- Generate reports to track customer interactions, order fulfillment, and returns.
- Maintain knowledge of products and services to provide accurate information and guidance to customers.
- Support internal projects and initiatives that improve operational efficiency and enhance the customer experience.
Qualifications:
- Strong communication and problem-solving skills.
- Comfortable using Shopify, PC, and Excel (or similar tools).
- Highly organized, detail-oriented, and able to manage multiple tasks.
- Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required.
What We Offer:
- Competitive salary up to $60–65K DOE.
- Growth opportunities within a dynamic DTC company.
- Supportive, team-oriented work environment.
