Pay Rate: 24,00
Bill Rate: 31.80
Mark up: 32.5%
This role supports the IT Cosmetics brand exclusively via live chat, e-mail and social media. No phone communication required. In this role, you will have a strong commitment to customer service and have experience delivering results. You are comfortable working in a fast-paced environment, have a positive work ethic and adhere to company policies. You are highly motivated and have an acute attention to detail. The Consumer Advocate will be responsible for: Providing a seamless, best-in-class experience for our consumers Answering contacts from customers while promoting and selling IT Cosmetics in a call center environment via phone, email, chat and social Responsible for researching and resolving complaints to ensure customer retention and satisfaction Processing orders/returns, addressing billing questions, and resolving customer concerns Provide key consumer insights to cross-functional departments including social, digital and marketing Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care. Provide new ideas to enhance the customer experience and site experience Capacity to deliver on performance goals Working in a fast paced and constantly changing environment Provide product recommendations, by effectively probing and utilizing personal knowledge of our products Performs other duties or special projects as assigned Must be able to work a flexible schedule, weekends and/or Holidays
The ideal candidate has a background in customer service and/or retail, beauty experience a plus but not required.
This role is hybrid, 3 days in office, 2 days work from home.
The preferred start date is in early September to allow for training to be completed before peak season begins. Interviews will be virtual via Teams and coordinated by Heather Ladd - firstname.lastname@example.org
Job Description: Position may include receiving and placing telephone calls, performing data entry, maintaining customer relationships, processing and shipping of electronic and manual orders for our major retailers and serving as customer advocates to those retailers, and corresponding regularly with Field Force, NYO personnel, Brand Ops, MSL, Manufacturing, I&C, PIM and Physical Logistics. Qualifications: Position requires college degree or equivalent work experience preferred, a minimum of 3-5 years experience in Customer Service, proficient skills in MS Office Suite, excellent communication, interpersonal and organizational skills, ability to handle multiple projects simultaneously with strong attention to detail, flexible work hours, knowledge of SAP a plus.