Job description
Our client, an Apparel brand, is looking to hire Seasonal Customer Service Sales Operations Specialists to their Wholesale team. You would be reporting to a Back Office Lead and will ensure that an excellent experience is given to every customer, every time. You will focus on resolving any order related issues.
Start Date: 10/17
End Date: 12/31
Responsibilities:
- Ensure all back office tasks are handled quickly and accurately
- Place replacement orders for customers when applicable
- Issue store credits and refunds
- Work with warehouse on fixing any address discrepancies to ensure smooth delivery
- Investigate any problematic returns
- Investigate lost parcel with our various carrier and follow-up to ensure customer satisfaction
- Commit to achieving productivity and quality targets
- Provide a personalized and memorable experience to all customers
- Report any trending or escalated issue to management
- Respond to customer enquiries via email, phone, live chat and social media when needed
Key Skills and Experience:
- Excellent communication skills – verbal and written
- Attention to detail
- Great problem solving skills
- Ability to work independently and as part of a team
- Empathy
- Selling skills
- Outgoing personality with an ability to build rapport
- Passion for fashion and wellness
- Available to work weekends, holidays and/or on rotating shifts
APPLY TODAY!
Expired job
