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Customer Service Sales Operations Specialist

Job title: Customer Service Sales Operations Specialist
Contract type: Freelance
Location: Los Angeles
Discipline: Fashion
Remote: Yes
Salary: $20/hr.
Reference: 447212
Contact name: Lexy Hartwell

Job description

Our client is looking to hire Seasonal Customer Service Sales Operations Specialists to help support their team! You would be reporting to a Back Office Lead and will ensure that an excellent experience is given to every customer, every time. You will focus on resolving any order related issues.

END DATE: 01/31/2024

*This is a remote based opportunity BUT you must be available to pick up equipment out of the LA Office and do 1 day of training.
*Must be flexible to working one remote weekend a month.
  • Ensure all back-office tasks are handled quickly and accurately
  • Place replacement orders for customers when applicable
  • Issue store credits and refunds
  • Work with warehouse on fixing any address discrepancies to ensure smooth delivery
  • Investigate any problematic returns
  • Investigate lost parcel with our various carrier and follow-up to ensure customer satisfaction
  • Commit to achieving productivity and quality targets
  • Provide a personalized and memorable experience to all customers
  • Report any trending or escalated issue to management
  • Respond to customer enquiries via email, phone, live chat and social media when needed
Key Skills and Experience:
  • Excellent communication skills – verbal and written
  • Attention to detail
  • Great problem solving skills
  • Ability to work independently and as part of a team
  • Empathy
  • Selling skills
  • Outgoing personality with an ability to build rapport
  • Passion for fashion and wellness
  • Available to work weekends, holidays and/or on rotating shifts
APPLY TODAY!  Apply for this job