CX Project Manager

Job title: CX Project Manager
Contract type: Freelance
Location: San Francisco
Industry: Technology
Remote: Yes
Reference: 409213
Contact name: Kelsey Gage
Job Published: January 01, 1970

Job description

Client Overview:

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Create and manage the plans for moving projects, initiatives, and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact

Assemble and coordinate the internal, extended and external teams to gain consensus on deliverables from each team and team member in alignment with the overarching project/initiative objectives

Collaboratively adapt existing and develop new project plans, processes and communication standards for the operations teams, extended cross-functional teams and other key stakeholders

Manage the formulation and ongoing tracking of each project, with the ability to manage multiple projects at one time

Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives

Proactively manage changes in project scope, identify potential risks and devise contingency plans

Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones

Develop and deliver progress reports, requirements documentation and presentations .



Skill at prioritizing and balancing multiple strategic projects with business expertise and demonstrated experience of operational skills translated into strategic business impact

Understanding of organizational dynamics, operating experience with large and complex organizations with proven ability to influence stakeholders with functional and global reach

Demonstrated ability to work autonomously, successfully managing remote stakeholder relationships

Excellent listening and persuasion skills along with written and verbal communication



PMP certification or equivalent, with BS or MS in aligned field of study Ideal candidate must have a passion for creating great customer experiences

Experience working in a PMO environment preferred

3+ years project management experience, preferably in fast-paced, high-growth organizations

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