Job description
Client Overview:Our client is a global clothing and accessories retailer known for its modern, casual, and denimwear pieces. The company caters to a wide demographic, with clothing and accessory offerings spanning from women’s, men’s, children’s, and baby apparel.
Desktop Support/Workstation Engineer Overview:
Our client is seeking a skilled, customer-oriented Desktop Support/Workstation Engineer to join their IT team to provide technical assistance for desktop, laptop, and workstation-related issues. The ideal candidate will have a strong background in troubleshooting hardware and software problems, implementing solutions, and delivering exceptional end-user support. As a Desktop Support/Workstation Engineer, you will play a crucial role in maintaining a reliable and efficient computing environment for the organization.
Desktop Support/Workstation Engineer Responsibilities:
- Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
- Installs hardware and software on workstations.
- Sets up and maintains network and telecommunications systems.
- Troubleshoots LAN, server, and connectivity issues.
- Utilizes ticketing system, when necessary.
- Re-images computers perform data migrations and restorations and conducts remote problem-solving when required.
- Possess a working knowledge of hardware components, and hardware configurations, and have strong software experience.
- Excellent customer service skills to work effectively with clients and vendors.
- Excellent documentation skills.
- Practical problem-solving skills and solid troubleshooting.
Desktop Support/Workstation Engineer Qualifications:
- Possess excellent organizational and oral communication skills.
- Ability to work well with other people in a team-oriented environment.
- Ability to install/deploy Windows / Apple-based computers.
- Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast-paced environment.
- Ability to train end users.
Expired job
