Job description
Overview:The Product Analyst (PA) is an individual contributor level position responsible for working closely with a diverse group of cross-functional partners to deliver an exceptional customer experience, aligned with business goals and objectives. The PA is responsible for supporting all day-to-day facets (concept to delivery) of highly complex and integrated digital product delivery including creative, business, and technical requirements, product scoping, quality assurance and compliance with established standards, and post-release support. The position requires close coordination with core Subject Matter Experts (SMEs). The PA has a passion for the customer, a strong technical understanding of their digital product, and an ability to work in a fast-paced environment.
Responsibilities:
- Manage product lifecycle for assigned products with the direction of the Product Owner
- Partner with Product Owner to determine key product features that achieve business objectives
- Gather and write user stories and acceptance criteria based on stakeholder needs
- Maintain industry knowledge and insight to inform product roadmap
- Identify dependencies and impacts to other areas of the product when working through requirements
- Proxy for Product Owner when they are unavailable
- Coordinates and performs UAT with an eye for customer experience
- Create materials and train internal customers on new features
- Manage 3rd party solutions to build and maximize product capabilities
- Execute AB tests and analyze findings
- Set-up data for lower-level environments in support of Development Team
- Point of contact for Development Team when requirement questions arise
- Analyze support issues to identify trends and improvement opportunities
- Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage
Minimum Qualifications:
- 2-4 years Product Management, Product Analyst, Business Analyst, or similar role experience
- 3+ years digital experience
- Strong technical understanding, ability to translate to non-technical partners
- Organized with strong attention to detail
Preferred Qualifications:
- Waterfall or Agile SDLC experience
- Jira and/or Confluence experience
- Enterprise e-commerce platform experience
- AB testing and Analytics platform experience
- Experience partnering with and managing 3rd party vendors
- General business and financial acumen
- Experience in fast-paced retail and/or e-commerce environment
- High curiosity, problem-solving, and learning orientation
- Diverse work experience and background
- Bachelor's degree in business, or related field
