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Director/ Sr. Design Producer, Customer Journey

Job title: Director/ Sr. Design Producer, Customer Journey
Contract type: Freelance
Location: Culver City
Discipline: Creative
Remote: No
Salary: $80/hr
Reference: 473816
Contact name: Megan Bumgarner

Job description

Senior Design Producer, Customer Journeys: Candidates must have experience supporting customer journey design and marketing. Ideally with previous App/Tech company focused on subscribers!

1 year contract

Hybrid, Culver City,3 days on site, 2 days from home

40 hrs a week

PAY - $80hr+, Depends on Experience.

 

This role requires a strategic thinker with a strong operational focus, capable of driving creative excellence and operational efficiency across diverse projects within a fast-paced, innovative environment. Candidates must have experience supporting customer journey design and marketing. Ideally with previous App/Tech company focused on subscribers!

 

 

**Responsibilities:**

 

As the Senior Design Producer for Customer Journeys, you will lead a creative pod responsible for all in-product marketing and promotions across our Services products, with a focus on engaging non-subscriber audiences.

 

- Manage and oversee design projects and work streams, ensuring efficient processes, clear team objectives, and strong partner relationships.

- Introduce and standardize processes and tools that enhance project intake, prioritization, creative responses, and consistent project management.

- Act as the primary liaison for prioritization discussions, organizational challenges, and resource management, providing solutions to executive management.

- Lead end-to-end project management, removing high-level obstacles to deliver high-quality creative outputs promptly.

- Resolve escalations and troubleshoot challenges in the production process effectively.

- Develop and maintain relationships with cross-functional teams to foster collaboration and achieve shared content design goals.

- Create and implement templates such as clear briefs and capacity plans to align all business partners efficiently.

- Collaborate closely with product marketing teams to strategize and execute design deliverables that effectively target and engage non-subscriber audiences, including in-app UI updates and personalized messaging strategies.

- Anticipate platform-specific needs and effectively communicate with executives at platforms like Apple to ensure alignment and successful execution of design initiatives.

 

**Job Qualifications:**

 

- 5-8+ years of experience in project management, partnership oversight, and team leadership within a creative design environment.

- Expertise in content creation and production processes, ideally within entertainment or a similar dynamic marketing context.

- Understanding of product marketing, growth marketing, or performance marketing, with a strategic mindset beyond project management.

- Ability to strategize holistically for efficiency improvements and team structuring, advocating for new processes and policies as needed.

- Exceptional attention to detail, adept at managing projects under stringent timelines.

- Proven track record of managing teams handling multiple concurrent projects with a collaborative approach.

- Strong written and verbal communication skills, capable of distilling complex information into actionable plans for both internal and external stakeholders.

- Demonstrated agility in adapting to and championing change when necessary.

- In-depth knowledge of digital entertainment trends, with a genuine passion for entertainment and design.

- Experience managing design deliverables targeting non-subscriber customers, such as in-app UI, messaging strategies, and push notifications.

- Ability to problem-solve, anticipate needs, and effectively manage timelines, including communication with leadership.

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