Job description
Looking for a polished E-Commerce Customer Service Rep to join a Fashion based brand! In this role, you will be responsible for providing exceptional customer service to customers including managing sensitive customer issues, researching optimal solutions, and establishing relationships.
Responsibilities:
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
Qualifications:
• Proven related experience within a customer service/administrative setting
• Strong communication and customer service skills
• Proficient with Zendesk, Shopify or CRM systems a plus!
