Job description
Our client, a Fashion E-Commerce Brand, is looking to hire Customer Customer Service Rep to support their ever-expanding customer base! In this role, you will be responsible for facilitating connections, providing daily customer support, and inspiring adventure within the brand’s community. *This is a WFH opportunity - MUST be flexible with schedule including working weekend shifts.
Responsibilities:
Communicate and engage with customers across multiple platforms including email and live chat.
Assist with tracking feedback on product, fit, and other aspects of performance
Report brand successes in building customer happiness by increasing sales and documenting new processes to improve results.
Encourage collective problem solving and teamwork with other CS team members on a daily basis.
Tackle customer challenges with creative problem solving that may arise before, during or after the purchase.
Document trends and patterns for customer experiences to help develop creative solutions for our customers and colleagues across all teams, including Sales, Operations, and Marketing.
Coordinating with the fulfillment center as needed to update inventory statuses.
Qualifications:
Prior customer support experience within Retail, Fashion and E-Commerce organizations.
Experience using e-commerce software platforms including Zendesk, Shopify and Magento are a plus!
Proficiency with multiple social media platforms, Google Suite, and other communication apps.
Ability to empathize with the consumer and problem solve to get things done.
Ability to multitask, prioritize and manage multiple projects
Maintain an incredible eye to details.
Excellent written and verbal communication skills.
Both the drive & ability be proactive and to handle uncertainty, ambiguity, and the challenge of quickly and creatively solving problems.
Passion for continuous learning, natural adaptability, and an ability to thrive in an ever-changing environment.
Clear and open engagement with your teammates.
