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Ecommerce Customer Service Representative

Job title: Ecommerce Customer Service Representative
Contract type: Full-time
Location: El Segundo
Industry: Fashion
Remote: No
Reference: 412998
Contact name: Alissa Ochoa
Job Published: January 01, 1970

Job description

Our client, a company that curates high quality, fashionable nursery bedding, room décor and products for babies, is hiring a Ecommerce Customer Service Representative to join their team! 

This position is full-time, direct hire! 

On-site in El Segundo, CA. Must be fully vaccinated.  

As the Ecommerce Customer Service Representative, you will  handling inbound communications (email, phone, chat), provide product and service information from customers/consumers.

Desired Minimum Qualifications: 

  • 2+ years of customer service, ERP allocation and order entry experience (both EDI and non-EDI accounts)
  • 1-2+ years DTC/e-commerce, online marketplaces (Amazon, Walmart, eBay, etc), Freshdesk (or similar platform)

Necessary Knowledge, Skills and Abilities: 

  • Excellent written, verbal, communications, and interpersonal skills with a customer focus.
  • Proficiency in MS Office; Microsoft Excel experience preferred – intermediate skill set.

Special Requirements: 

  • A2000 ERP software experience a plus but not required, experience with any major ERP system

Please share your resume for consideration! 

Expired job
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