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Luxury E-Commerce Customer Service Associate (hybrid)

Job title: Luxury E-Commerce Customer Service Associate (hybrid)
Contract type: Freelance
Location: California
Remote: No
Salary: $21/hr
Reference: 466370
Contact name: Natalie Bowden

Job description

We are seeking motivated and passionate Client Advisors to join a luxury client  based in New York City.

Your Opportunity

Client Advisors are committed to strengthening relationships with clients and stores and delivering an enriching client experience on every interaction and across all channels in a timely and professional manner. They guide each client across brand’s values and services, by demonstrating listening skills to gain a strong understanding of the clients and their needs and build a long-lasting relationship of trust.

Client Advisors manage several channels of communication (telephone, email, and chat) keeping their personal KPI target in mind as well as the team’s KPI goals.

How you will contribute

Act as a brand ambassador for their renowned fashion brands 

Ensure a unique, exceptional and personalized client experience by telephone, live-chat and email, with a “client centric” approach

Ensure adhesion to brands’ ecommerce and retail policies

Become expert in brand products

Follow-up and liaise with other departments to meet client requests

Gather client feedback and requests to support a continuous improvement of the client experience and enrich the Group’s strategy

Understand individual and team KPIs

Share client feedback with the appropriate departments to improve processes, services and quality

Who you are

Exceptional customer service and problem solving orientation with patience, diplomacy and listening skills

Sensibility to the Luxury world, enthusiasm for the brands and products

Commercial and analytical mindset

Ability to multi-task in fast paced environment

Team player, dynamic, flexible, independent, positive and professional

Excellent elocution, spoken and written communication skills

Demonstrated persuasiveness, with the ability to soothe and retain unhappy customers

Schedule flexibility Must be able to work in the NYC Office 
Schedule is Tuesday - Saturday (12pm-9pm)

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