Job description
24Seven is partnering up with an American electric vehicle manufacturer to help them find a Network Operation Center/System Engineer to join their team onsite in Casa Grande, AZ! This is a 3 month contract with potential to extend.This role require someone to be on-site 5 days a week in Casa Grande during the day M-F either 7-3pm or 8-4pm.
The Role:
- Monitor, Support and troubleshoot issues by following the SOP based documentation.
- Create and update trouble tickets as required.
- Respond to infrastructure alarms, take appropriate actions to classify, prioritize and resolve the issues.
- Provide Critical service outage notification and escalate issues for timely resolution, notify Appropriate stakeholders accordingly.
- Work cross-functionally with various internal and external stakeholders to perform remote diagnostics and troubleshooting
- Proactively monitor performance of the Lucid .
- Document problem descriptions and provide detailed diagnosis and assessment of incidents.
- Operate with local and remote OC Engineers that will play a valuable role monitoring services, collaborating with application owners, and engineering and infrastructure teams to resolve performance issues critical to the business.
- Work with Engineering teams on day-to-day support, deployments, releases, maintenance, potential security vulnerabilities and troubleshooting of services and products to ensure high availability, optimal performance and stability.
- 3+ years of relevant experience.
- Understanding of key monitoring protocols.
- Excellent troubleshooting skills.
- Excellent written and oral communication skill.
- Strong analytical and problem-solving skills to solve complex business problems.
Expired job
