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Order Management Specialist

Job title: Order Management Specialist
Contract type: Freelance
Location: Chicago
Discipline: Data
Remote: No
Salary: $22/hour
Reference: 459380
Contact name: Kimberley Pare

Job description

Our eComm client is looking for an Network Operations Coordinator to join there team! 

The Network Operations Coordinator will oversee end-to-end order lifecycle management, and address supply chain challenges through data-driven decision-making and creative problem-solving.

The role requires a hands-on approach to operational challenges, maintaining a customer-centric focus, and fostering cross-functional collaboration.

Candidates must possess strong analytical and communication skills, demonstrated experience in order process ownership, and proficiency in tools such as PowerBI, Smart Sheet, Excel, and Google Sheet. Adaptability to a dynamic environment and commitment to continuous improvement are crucial for success.

Responsibilities:

  • End-to-End Order Lifecycle Management: Oversee and manage the entire order lifecycle from inception to fulfillment, ensuring accurate and timely processing.
  • Creative Problem Solving: Proactively identify and resolve supply chain issues, applying innovative problem-solving techniques.
  • Data-Driven Decision Making: Utilize data analysis to optimize supply chain processes, reduce errors, and enhance efficiency.
  • Hands-On Approach: Engage hands-on to resolve operational challenges including order allocation, inventory management, and logistics coordination.
  • Customer-Centric Focus: Maintain a customer-focused mindset, ensuring accurate and timely order processing while addressing customer inquiries.
  • Accountability: Take ownership of the order process and swiftly resolve any discrepancies or issues.
  • Cross-Functional Collaboration: Collaborate across departments to facilitate smooth order fulfillment and resolve challenges.
  • Continuous Improvement: Seek opportunities to optimize processes, implement best practices, and achieve operational excellence.
  • Commitment to Excellence: Strive for high standards and consistently improve performance within the supply chain.
  • Compliance and Documentation: Ensure adherence to regulations and maintain accurate records for reporting and audits.

Required Qualifications:

  • Bachelor's degree in Supply Chain Management, Logistics, Business, or relevant field; or equivalent work experience.
  • Problem-Solving Skills: Knowledge of methodologies like Six Sigma is advantageous.
  • Communication: Excellent verbal and written skills to collaborate with internal teams, partners, and customers.
  • Analytical Ability: Strong data interpretation and decision-making skills.
  • Proactive Mindset: Self-motivated with a proactive approach to problem-solving.
  • Supply Chain Expertise: Thorough understanding of supply chain principles and logistics operations.
  • Order Process Management: Demonstrated experience in end-to-end order processes and fulfillment.
  • Team Collaboration: Ability to work collaboratively and independently in a fast-paced environment.
  • Attention to Detail: Strong organizational skills with keen attention to detail.
  • Adaptability: Ability to thrive in a dynamic work setting.
  • Proficiency: Experience using PowerBI/Smart Sheet/Excel/Google Sheet is essential.
  • Flexibility: Availability to accommodate US time zones.
Interested?  Please apply today! Apply for this job