Job description
Overview:
The Global Services Coordinator supports the sales and delivery activities of the rapidly growing Global Services business at Tableau. The Global Services Coordinator is the first point of contact for both internal business partners and external services customers. These individuals ensure that all Tableau educational services administrative tasks are complete and accurate throughout the engagements. They are integral to helping Global Services provide a world-class service experience for our customers.
Primary Responsibilities (Essential Functions):
Acts as the first point of contact for the Global Services team– initiating and responding to communications from customers, partners, and Tableau internal teams.
Ensures successful close out of training and certification orders and works with operations and sales to ensure all opportunities are closed in a timely manner
Independently manages internal and external customer issues to resolution or escalate to the appropriate parties when necessary
Processes customer training and consulting engagements in collaboration with our Customer Services, Finance, Sales and Operations teams
Works with our training facility providers, operations and the delivery teams to schedule, maintain, and process classroom registration training courses
Communicates with services partners to ensure that they have what they need to be successful, including but not limited to facility locations, virtual delivery details, materials, and customer information
Assists sales by providing informational content regarding educational offerings to customers and recommending offerings to meet customer needs
Creates and manages clean records, including but not limited to services queue tickets, sales opportunities, recording communications, and records of pending and resolved issues
Reviews contracts and invoicing for services engagements to ensure accuracy and proper delivery
Manages various month-end tie-out processes including but not limited to processing all open education product orders and related issue resolution
Additional Responsibilities:
Brings ideas/process improvement for the role and beyond
Cultivates professional networks within Tableau Seeks out and develops new skills within role
Assist other Global Services team members in the execution of tasks as needed
Knowledge and Skill Requirements:
Service-Minded:
Dedication to customer service and success
Maintains composure in high-stress situations Detail-oriented
Displays energy, enthusiasm, and creativity
Excellent written and oral communication skills
Proficient knowledge of MS Office Operationally focused
Experience with FinancialForce
Professional Services Automation (PSA) tools is beneficial Purchasing, accounts payable, accounts receivable, operations, and project management experience is beneficial
Ability to be self-directed – take high-level direction and propose next steps
Possess strong organizational skills with the ability to multi-task and prioritize well in a fast-paced and dynamic environment
Global business experience – ability to work with customers, resources, and partners across the globe
Results-oriented Education/Experience:
1 or more years of relevant experience Service experience in a business environment
Experience with Professional Services, Training & Customer/Partner relationships preferred
Experience in the software industry and/or working in a sales environment is preferred, including an understanding of numbers and data concepts