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Retail Sales Associate

Job title: Retail Sales Associate
Contract type: Full-time
Location: Newport Beach
Discipline: Retail
Remote: No
Reference: 432282
Contact name: Matthew Alvarez
Job Published: January 01, 1970

Job description

Our client, a leader in luxury is looking for a Retail Sales Associate to join their team!

Responsibilities:

  • Provide memorable luxury in-store customer service experience by following the brand’s Selling
  • Flow and acting in accordance with the brand’s Mindset.
  • Demonstrate an entrepreneurial mindset in developing the business.
  • Consistently and effectively networks to attract new customers and develop a customer database.
  • Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
  • Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
  • Create opportunities for customers to experience multiple brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
  • Promote brand’s Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
  • Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
  • Utilize CRM software as the primary tool for after-sales communication
  • Take ownership of resolving customer issues or complaints with empathy, while adhering to customer service policies such as alteration, damage, and repair, global return policies, etc.

Qualifications:

· Prior experience in luxury retail sales is preferred

· Must be a sales-driven, goal-oriented individual

· Must have a positive, high-energy, friendly, outgoing and engaging personality. Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.

· Demonstrate strong verbal and written communication skills allowing for effective communication with your customers

· Possess computer skills to operate our retail POS system, Word, Excel and email

· Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs

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