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Sales Associate

Job title: Sales Associate
Contract type: Full-time
Location: Santa Monica
Discipline: Retail
Remote: No
Salary: $62,400
Reference: 443021
Contact name: Anne Greenwald

Job description

Position Overview: 


Our Sales Associates are dedicated to providing an exceptional experience for our client while maintaining a premium showroom environment. They will be responsible for guiding the client through any one of our engaging sales platforms: in-person and virtual appointments, phones, and live-chat as well as performing daily showroom tasks such as shipping, maintaining displays, and supplies, and more! The ideal candidate for this role will be able to work a full time schedule (Tues-Sat) between the hours of 10:30-6pm. 


Key Responsibilities include


• Create a welcoming environment for clients by greeting and welcoming guests into our Showroom with enthusiasm, warmth and professionalism, creating a memorable and personalized experience 

• Create memorable and personalized experiences for our clients by responding to inquiries and providing assistance through live chats, emails, phone calls, and/or in-person appointments 

• Follow Up with clients after every appointment 

• Be the main point of contact/liaison between the client and the designer, maintaining Orders Spreadsheet with extreme attention to detail 

• Checkout processes: assist clients with pick-ups, payments, exchanges, re-sizing, and all shipping operations 

• Maintain luxury showroom appearance, cleanliness and organization. This includes performing opening/closing procedures in the showroom and waiting room 

• Office Management: ordering supplies, cleaning and organization, and shipping 

• Ensure the security of our product and follow?operational policy and procedure 


Specific qualifications: 


• 1+ years of luxury jewelry sales experience in a premium retail environment 

• Retail lead or keyholder experience a plus 

• Passion for and knowledge about Jewelry, Diamonds (Modern, Antique, Lab Created Diamonds, 4 C’s, etc), and Gemstones 

• Excellent professional verbal and written communication, while consistently maintaining high attention to detail 

• Proficiency with Mac computers and software systems. 

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