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Description:
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Overview: The Sales Professionals on Madison Avenue must embody a passion for creating extraordinary client experiences within the brand. First and foremost, the Sales Professional must have the selling skills, confidence and drive to exceed sales goals. The Sales Professional must be skilled at developing and nurturing client relationships while identifying opportunities to expand their client’s interest in lifestyle brand. Sales Professionals hold the critical position of acting as brand ambassadors, mentors to their peers while consistently exceeding customer expectations. His or her passion is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Sales Professional.
Key Responsibilities Responsibilities:
• Provide exceptional customer service and hospitality by greeting, listening and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
• Deepen the relationship with our customers to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store sales plan and personal KPI’s, capture 90% of customer data.
• Initiate and leverage sales opportunities with existing and prospective customers while continuing to develop and maintain their active clients.
• Elevate in store experience by consistently delivering memorable moments to every customer.
• Maintain customer correspondence to build and enhance relationships and drive sales.
• Drive consistent business through key product pillars. Drive full price volume across all lifestyles.
• Have a strong competency in all lifestyles and drive further volume through cross selling in all product categories.
• Consistently acquire further knowledge in all product categories to generate a minimum of 25% of sales from other departments.
• Utilize technology and virtual selling for outreach to clients and offer the full breadth of products.
• Develop strong product knowledge as well as company history, information and news knowledge.
• Knowledgeable in current industry trends and technology including familiarity of competition.
• Maintain a professional appearance and behaviors and follow the dress and presentation standards.
• Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
• Adhere to company policies and procedures at all times.
• Assist with inventory, special events and projects as needed.
• Act as a mentor to their peers and seek opportunities to participate in onboarding and training.
• Perform opening and closing store duties as needed.
• Maintain open, professional and ongoing communications with store management, peers and corporate.
• Ability to network and socialize with our target customers.
• Partner with Store Director to curate unique and meaningful experiences to strengthen brand and store loyalty.
• Exhibit an entrepreneurial spirit and ability to think outside the box to exceed sales goals.
• Generating $1.5 million + in sales through 80% established clients and 20% servicing walk in customers.
Requirements
Experience, Skills & Knowledge:
• 1-3 years of prior relevant work experience.
• Well-developed written and verbal skills.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships
• Strong organizational skills and attention to detail is a must
• Ability to multi-task, work in high pressure environment • Self-starter / proactive mindset / passion for learning
• Positive energy and genuine desire to work with people
• Proficient in English, other languages a plus
• Passion for the Brand and thriving in a selling environment
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