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Senior Customer Success Manager

Job title: Senior Customer Success Manager
Contract type: Full-time
Location: London
Discipline:
Remote: No
Reference: 450660
Contact name: Melissa Khorasani

Job description

I have an exciting opportunity for a Senior Customer Success Manager, to work within a Leading Cyber Security Company!


As a Customer Success Manager, you are a critical part of the company's customers’ adoption of security integrations. You act as their day-to-day contact for products in the Network Security portfolio, establishing relationships with them in order to understand security and business priorities, provide guidance, and share operational best practices for their secure environments. 

In this role, you will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises and alongside the internal account team, confidently presenting implementation plans to all ranges of technical ability.

If you have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements, then this could be the perfect role for you!


Your experience
  • Pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption
  • Client facing sales/services
  • Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity
  • Fluent in English and possibly in a second language among French and German
  • Experience in or ability to work with technical support and/or professional services within the high-tech industry
  • Experience with a SaaS solutions company and/or an enterprise software company
  • Strong consulting and project management skills
  • Preferably holds Project Management or Service Delivery qualifications such as PMP, PRINCE2, and ITIL

Benefits
  • Competitive Salary
  • Remote/Hybrid
  • Flexible working options
Location: London 

If you have the skill sets to match and are interested in finding out more, please send us your CV!
 
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