Job description
Role Overview:
The Senior Director of Operations will have deep experience in the daily and tactical operations of leading a rapidly growing consumer products brand. Our ideal candidate will also be a strategic leader with a breadth of start-up operating experience, making contributions to management of multiple departments including Information Technology and Human Resources. The Senior Director of Operations role is a key member of the senior management team, reporting to the Chief Executive Officer (CEO).
Responsibilities:
- Lead all operational aspects of new product development
- Take responsibility for our company delivering exceptional customer service
- Lead set up of ERP system and ensuring EDI compliance
- Develop and oversee strategies in B2B & B2C Supply Chain Operations, Fulfillment and Logistics
- Ensure accurate, timely and complete delivery of all B2B, B2C orders for both wholesale and retail to strengthen vendor and customer experience
- Establish processes and standards for supply chain, vendor management, packaging, and overall business operations to minimize costs and maximize margins
- Manage existing warehouse relationships, ensuring quality service, and identify new domestic and international warehouses to work with
- Work closely with internal and external finance teams to ensure accounts are in good standing, flag potential delinquencies and track pre-payments according to internal shipping policies
- Routinely review, bid and negotiate freight and courier rates
- Identify the most cost-effective service for E-Commerce orders and packaging for E-Commerce orders
- Own warehouse inventory and stock
- Partner with production team to ensure wholesale order accuracy and timeliness, communicating any potential risks to sales team
- Maintain and update ERP on a regular basis for all participating departments
- Create an efficient SKU and barcode system
General Management:
- Identify hiring needs and leading recruiting processes
- Lead employees to encourage maximum performance and dedication
- Establish policies that promote company culture and vision
- Work collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and ensure excellent client service
- Manage relationships with partners/vendors, including with providers of information technology services
- Manage benefits, payroll, vacation usage, and overtime
Strategic Leadership:
- Set and drive organizational vision
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
- Set comprehensive goals for performance and growth
- Evaluate performance by analyzing and interpreting data and metrics and identifying opportunities for continued growth and efficiency
- Identify methods to improve quality, efficiency, and productivity, reduce costs, increase profits, or improve control measures
Requirements:
· Bachelor’s degree required, MBA a plus
· Excellent written and verbal communication
· Quick learner
Expired job