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Senior Manager, Customer Experience

Job title: Senior Manager, Customer Experience
Contract type: Full-time
Location: New York City, NY
Industry: Beauty
Remote: No
Reference: 402547
Contact name: Remi Lacour
Job Published: January 01, 1970

Job description

Client Overview:

Our client is a global skincare, beauty and fragrance leader with a portfolio of luxury brands.

Senior Manager, Customer Experience Overview:

As the Senior Manager, Customer Experience you will be overseeing daily call center activities, developing an in-house team of Customer Experience experts and driving sales through our 3rd party call center.

Senior Manager, Customer Experience Responsibilities:

• Partner with our technology teams to identify order management opportunities to improve customer experience and ensure timely order processing.

• Manage third party call center partners.

• Inspire and develop Customer Experience Coordinators

• Encourage and influence call center sales to achieve up-sell targets

Senior Manager, Customer Experience Qualifications:

• Bachelor's degree

• 4+ years supervisory / management experience in a call center environment

• Prior experience in beauty, fashion or wellness or similar eCommerce space a plus!

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