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Senior UX Researcher

Job title: Senior UX Researcher
Contract type: Full-time
Location: Long Beach
Discipline: Technology
Remote: No
Salary: 135-175K
Reference: 448090
Contact name: Kate Gilman

Job description

Senior UX Researcher
Full-Time, Staff, Salaried Role
Hybrid - some onsite, some WFH
Must be local to LA or OC, CA
???????Prior to start, you must provide proof of Covid vaccination

This is your opportunity to work for a fast-growing healthcare technology company that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Their platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. 

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.


As a Senior User Experience Researcher at this company, you will play a crucial role in shaping the user experience of our digital health solutions. You will lead user research efforts, employing a deep understanding of human behavior, psychology, and technology to uncover valuable insights. Your expertise will guide our product design and development process, ensuring that we create intuitive, user-friendly, and impactful healthcare products that address the needs of our diverse user base.

  • Design, plan, and execute qualitative and quantitative user research studies to gain comprehensive insights into user behaviors, needs, and pain points.
  • Identify appropriate research methods, such as interviews, surveys, usability tests, and ethnographic studies, and apply them effectively to answer critical product-related questions.
  • Collaborate with cross-functional teams, including designers, product managers, engineers, and community engagement managers to integrate research findings into the product development process.
  • Develop detailed user personas based on research findings to represent the diverse user groups and their distinct preferences, goals, and challenges.
  • Create compelling narratives and visual representations of user personas to aid the design and development teams in empathizing with the end-users.
  • Advocate for user-centered design principles throughout the product development lifecycle, ensuring that user needs are always at the forefront of decision-making.
  • Analyze research data, employing both qualitative and quantitative analysis techniques, to derive actionable insights and inform product improvements.
  • Translate research findings into clear and actionable recommendations, presenting them to stakeholders and driving decision-making.
  • Stay up-to-date with industry trends, competitive products, and best practices in user experience research and design within the healthcare technology sector.
  • Conduct competitive analyses to identify strengths and weaknesses of competing products and identify areas for differentiation.
  • Provide guidance and mentorship to junior researchers and team members, fostering a culture of continuous learning and professional growth.

  • Preferred but not required: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, User Experience Design, or a related field.
  • Proven experience (5+ years) leading user experience research initiatives for digital products, ideally within the healthcare, medical, or consumer technology domain.
  • Strong expertise in various user research tools and methods, including usability testing, interviews, surveys, and analytics tools.
  • Proficient in data analysis and visualization techniques to derive meaningful insights.
  • Excellent communication and presentation skills, with the ability to articulate complex research findings to both technical and non-technical stakeholders.
  • Knowledge of user-centered design principles and their application in the development of intuitive user interfaces.
  • Familiarity with agile product development methodologies preferred.

  • Truly mission-driven company – be part of a team that is helping to improve people’s lives by democratizing technology development in health!
  • Full medical, dental, vision and life insurance benefits
  • 401K plan
  • Company stock options
  • Unlimited paid vacation
  • Performance bonuses
  • Company support for career and skill development
  • Fun company events and outings
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